FAQ

DJs and music

 

Can I choose my own DJ?

Yes, you can choose your own DJ in our Entertainer and Elite Experience packages. You also can have us match you with your DJ to make for the best fit. Each of our DJs has a bio, mixing video, testimonial, and interview video. Some of our DJs even have a link to their social media accounts!
 

Can you match me with a DJ?

Yes, we can specifically match you with a DJ based off of your music style, favorite genres, personality, and interests in any of our packages. In the Classic package, your DJ will be chosen for you. We take all the information from each of our couple’s appointment meeting notes and the Know Your Customer Form to make the perfect match with your DJs. Our DJs are trained by Split Second Sound’s owner and Panther’s DJ, Vinny, who matches our couples with their DJ based on their personality, vibe, expectations, and strengths.
 

Can I make my own playlist? Can the DJ help make my playlist along with providing song selections?

Yes, absolutely! You are more than welcome to give us as many songs that you would like to develop your playlist. Within your DJ Event Planner Portal, you are able to add as many Must Play, Do Not Play, and Maybe plays as you would like. Our DJs can also help to make song suggestions and can work alongside you to make a customized playlist.
 

When will my DJ reach out for my event?

Our DJs will reach out 2-3 weeks prior to your event date to set up a meeting time where you will be able to discuss music selections, your timeline, and any questions that you may have about the day of your event. If you have a planner, our DJs will discuss your timeline with them and will communicate with you, music selections and the atmosphere that you are looking to create.

 

When will my DJ arrive at my event to set up?

Your DJ will arrive at your wedding venue 2 hours prior to your event’s start time (1.5 hours prior for parties and corporate events) to allow for plenty of time to set up. In all of our package options, you are only paying for music time; setup and breakdown are included in the price.
 

Do you have a large song database, or will I hear the same songs I hear at every event?

Yes! You are more than welcome to give us as many songs that you would like to develop your playlist. Our DJs can also help make song suggestions and can work alongside you to make a customized playlist. Each of our DJs also has 100,000 songs on their playlists to choose from. Instead of giving you a cookie cutter list, we customize 3 lists for you: must plays, do not plays, & optional plays. We can even make personalized mixes and mashups!

Weddings

 

Do your DJs travel?

Yes, we will travel anywhere! We calculate travel from our main cities depending on the location of your event.
 

What is prelude music?

Prelude music is the music that is played before your ceremony starts (usually 30minutes) while your guests are arriving.

 

Prime vs. Non Prime Dates.

Our prime dates are our busier dates and book quickly. All of our DJs are first come first serve, regardless of your date!

 

Why add an MC, or party motivator?

Both MCs and party motivators are another set of hands to get your guests onto the dance floor! Having a designated MC or party motivator along with your DJ brings more energy and coordination to your event. Our MCs and party motivators are interactive with your guests to ensure that everyone is having a good time especially with multiple event locations. The energy that is created through our MCs and party motivators brings a whole new level of entertainment to each and every event!

 

Why is it important to speak to your DJ prior to your event?

We customize all of our client's events! Speaking with our staff before your date is not only a great way to learn more about our team, but also to learn more about you to ensure the best experience possible. During our one on one meetings, we like to learn more about your day by discussing music selections, your event timeline, & your overall vision. We can even make song recommendations based on the overall atmosphere you are wanting to create. At Split Second Sound, we want to build the best team of DJs, MCs, party motivators, and staff to fit your day!

 

Contracts

 

When will I receive my contract?

You have decided that Split Second Sound is a great fit for your event! Now what? First, we will send you our pre-contract form to fill out in order to formulate your contract. Your pre-contract form will include all the information about your event that we will need to ensure that all of your event details are correct before signing your contract. You will receive our contract within 7 business days of submitting your pre-contract form.
 

Can I make any contract revisions?

Yes, contracts can be revised up to two weeks before your event date.

 

How much is my event deposit, and when is it due?

We require a 35% deposit and a signed contract within two weeks of receiving your contract. If your deposit and signature are not received within the two weeks, your contract is subject to cancellation. The remainder of your balance is due two weeks prior to your event date. You will also receive reminders at least 30 days leading up to your event about your remaining due balance.

 

How do I make a payment and submit planning forms?

All payments and planning forms can be submitted through your DJ Event Planner Portal. You will be sent your portal login information where you will be able to make payments, sign our contract, and submit your planning forms.
 

What forms of payment do you accept?

We accept all forms of payment! The most popular method of payment is via credit card as we do not have any credit card fees. We also accept cash, check, and echeck.

General

 

Are there any restrictions to having my event outside?

If your event is taking place outside, we do ask that our clients provide tent coverage for our DJs from the sun and possible rain and are at least 50 feet or closer from a power source.
 

Is there a travel fee?

Yes, for events that are outside our 30 mile radius from downtown Charlotte, and downtown Raleigh we have a travel fee to compensate our DJs for their time and gas based on the location of your event.

 

Are you insured?

Yes, we hold two $1 million liability insurance policies! Your venue may ask that they have a copy of the COI which we can send to you upon request.
 

Do you have a backup plan?

Yes, we have two DJs ready on standby in case your DJ has an emergency. Our DJs are required to arrive 2-2.5 hours before start time and check in with our weekend supervisor to ensure that our DJs arrive at their event as scheduled. This time period also allows for our paid backup DJ to be on site and ready to go in case of an emergency situation.
 

What makes Split Second Sound different from their competitors?

Split Second Sound DJs have unique mixing styles, are professional, fun, party motivating, and love to create a personalized experience for each and every couple. We pride ourselves in customized song selections, our one on one appointments, and DJ experience. We have two back up DJs that are on standby in case of an emergency. We also have a weekend supervisor that everyone can call with any concerns. We even do surprise check ins with our DJs to make sure that everything is going smoothly. Our office staff is a great support system to our couples for any questions or concerns.
 

How can I secure my DJ & date?

Once you have decided on which package you would like to book, our office team will be able to help walk you through our next steps. We will send over our pre-contract form form to help us fill out all information about your date in order to develop your contract. Your date will be secured once your 30% deposit is submitted and your contract has been signed.

 

Will your DJs continue playing music past the original time contracted if requested on the day of?

Yes, but we do leave it in the hands of our DJs to make those last minute day game decisions.